Frequently Asked Questions
Everything you need to know about your next high-performance build.
How long does it take to build and ship my custom PC?
Each CACTi PC is hand-assembled and undergoes a rigorous 24-hour stress test. Standard processing time is 5-7 business days, followed by 3-5 days for secure, insured shipping.
Do CACTi PCs come with a warranty?
Yes, every system includes a comprehensive 2-year parts and labor warranty. We also provide lifetime technical support to ensure your rig stays at peak performance.
What is your return policy for custom-built computers?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your build, you can return it for a refund, though a restocking fee may apply for non-defective custom configurations.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Affirm, allowing you to pay for your new PC over time.
Are your systems upgradeable in the future?
Absolutely. We use industry-standard components and non-proprietary parts, making it easy for you to swap GPUs, add RAM, or expand storage whenever you are ready for an upgrade.
Does my PC come with Windows installed?
Yes, all CACTi PCs arrive with a fully licensed version of Windows 11 Home or Pro pre-installed, updated with the latest drivers, and free of any unnecessary bloatware.